Privacy policy

1. Introduction

• This domain name https://suhanz.com/ is operated by Suhanz (“Suhanz”, “we”, “us” or “our”).
• Suhanz respects your privacy and is committed to appropriate protection and management of the information you share on the Platform. This Privacy Policy (“Policy”) explains how we collect, use, share, and process information in connection with the services offered on the Platform.
• This Policy is incorporated into and should be read with our Terms of Use (“Terms”). If there is any conflict between the Terms and this Policy, our interpretation shall be final and binding.
• Through the Platform, Suhanz provides an advertising and introduction service that helps adult users (“Users”, as defined in the Terms) discover verified, independent companions in Mumbai and exchange booking-related details with mutual consent. Suhanz is not an employer, agent, or manager of listed companions; each companion operates independently and sets their own boundaries.
• By accepting this Policy or by accessing/using the Platform, you give free, specific, informed, and unambiguous consent to Suhanz to collect, use, share, and process your information as described here. If you provide us with another person’s information, you confirm that (a) it is accurate and up to date; (b) the person is aware you have provided it; and (c) they consent to the disclosure and processing of their information under this Policy.
• This Policy applies to all current and former visitors and Users of the Platform who are 18 years or older.

2. Scope

• This Privacy Policy is an electronic record and forms an electronic contract under applicable law. It does not require physical or digital signatures.
• By accessing or using suhanz.com or sharing information with us, you confirm that you are at least 18 years old and have the capacity to enter into a legally binding contract under the Indian Contract Act, 1872. If you accept this Policy on behalf of another person or an entity, you represent that you have full authority to bind them to these terms.
• This Policy explains what information we collect, why and how we use it, with whom we share it, and the choices available to you. It also outlines the measures we take to protect your information and how to contact us about our privacy practices.
• We collect and process personal information only for the purposes described here, to the extent necessary and lawful, and in a manner that is ethical, compliant, and aligned with industry best practices.
• Please read this Policy carefully before using the Platform. Your access or continued use of the Platform constitutes your agreement to this Policy.
• We may update or modify this Policy from time to time. Changes take effect when posted on the Platform. We encourage you to review this page periodically. Your continued use after an update, or continued provision of information, signifies unconditional acceptance of the revised Policy.

3. Consent

• By taking any affirmative action on suhanz.com for example, visiting the site, clicking “I agree,” submitting a booking/inquiry form, or messaging us you freely, expressly, and unambiguously consent to Suhanz collecting, using, and sharing your Personal Information as described in this Policy, including limited sharing with the selected independent companion and essential service providers to fulfil your request. If you do not agree, please do not use the Platform.
• You may browse without creating an account. When you place a booking request or send an inquiry, you’ll be asked for contact details (e.g., phone/WhatsApp or email) and basic preferences so we can process your request. We may create a lightweight account or session profile for you, as outlined in our Terms of Use. Your use of the account (if created) and related details will be governed by the Terms read with this Policy.
• If you provide us with someone else’s information, you confirm it is accurate and that you have their permission to share it with Suhanz for the purposes stated here.
• You can withdraw consent at any time by emailing privacy@suhanz.com. Withdrawing consent won’t affect prior processing already carried out, and it may limit our ability to provide services thereafter. The Platform is strictly 18+.

4. Types of Information

For this Policy, “Personal Information” means any information that relates to an identifiable individual alone or combined with other data.

a) Personal Information

We collect only what’s necessary to run a discreet companion introduction service in Mumbai. Depending on how you use the Platform, this may include:

• Contact & identity: name or alias, phone/WhatsApp number, email.
• Booking details: preferred date/time, general meeting area (hotel/locality), duration, preferences/notes you voluntarily share.
• Companion profile data (for independent companions): photos, languages, bio, availability windows, city/locality, and verification materials (securely stored and not public).
• Payments (if/when enabled): processed by third-party gateways. We receive status and references; we do not store full card/UPI details.
• Age confirmation: 18+ attestation.

We practice data minimization and avoid collecting sensitive details we don’t need.

b) Non-Personal Information

Information that does not directly identify you, such as:

• Device and browser type/version, OS, screen resolution, basic device settings.
• Referring/exit pages, time zone, general location (city level), and IP address.
• Aggregated counts (e.g., page views, load times) and diagnostics that help us improve performance.

You may also voluntarily provide non-personal information in surveys, feedback forms, or questionnaires.

c) Usage Information

Data generated by your interactions with the Platform (including via approved analytics providers), such as:

• Page visits, features used, time spent, click/tap paths, error logs.
• Cookie identifiers and similar technologies that keep sessions secure and remember preferences.
• Traffic patterns that indicate how the Platform is accessed and used.

“Information” in this Policy collectively refers to Personal Information, Non-Personal Information, and Usage Information.

5. Collection of Information

• Suhanz may collect Information when you:
• a) Submit a booking/inquiry or otherwise use the Platform’s forms;
• b) Create, apply for, or update an independent companion profile;
• c) Update your details (e.g., contact method, preferences) or manage a lightweight account/session;
• d) Contact support via email, chat, or WhatsApp;
• e) Participate in surveys, feedback, or campaigns we run; or
• f) Engage in any other transaction or interaction on the Platform.
• You acknowledge that you provide Information voluntarily, without undue influence, and consent to our processing as described in this Policy.
• We may use cookies and similar technologies (see “Cookies & Analytics”) to keep sessions secure, remember preferences (e.g., contact method), and surface relevant content based on usage patterns and broad location.
• If/when payments are enabled, you may be asked for billing details to complete a transaction. Payments are processed by third-party gateways; we receive status and references but do not store full card/UPI details. For your convenience, certain masked billing information or payment choices may be remembered to streamline future transactions.
• We also collect Non-Personal and Usage Information related to your access and use of the Platform, including IP address, device/browser type, OS, referral pages, time zone, general city-level location, feature usage, and diagnostics. Where legally permissible, Information from a particular browser or device may be associated across your linked devices to improve security and continuity of service.
• Suhanz practices data minimization and collects only what is necessary to operate a discreet, Mumbai-only companion introduction service, prevent fraud and abuse, and provide support.

6. Use of Information

• Suhanz uses your Information to:
• a) Operate the Platform & manage sessions/accounts – create or maintain your lightweight account, remember preferences, and keep sessions secure.
• b) Process bookings/inquiries – share only the minimum necessary details with the selected independent companion (e.g., first name/alias, contact method, time, general area).
• c) Support & communications – respond to questions, send confirmations, availability updates, policy notices, and service-related messages.
• d) Safety & fraud prevention – detect duplicates, prevent abuse/harassment, enforce our Respect Code and Terms.
• e) Improve the service – diagnose issues, run analytics, test features, and refine content and navigation.
• f) Personalize your experience – show relevant profiles, tags, and tips based on lawful, limited signals.
• g) Legal compliance & record-keeping – age gating (18+), dispute handling, and required logs.
• h) Marketing (consent/opt-out) – with your permission or as permitted by law, send updates, guides, and offers we think may interest you. You can opt out anytime.
• We may review aggregated usage to customize services (e.g., highlight relevant meet zones or languages). We may use Non-Personal and Usage Information for internal purposes such as analytics, research, and improving features.
• Channels. We may contact you via in-product messages, email, SMS, WhatsApp, or other channels you opt into. You can unsubscribe via the link in emails or reply STOP on SMS/WhatsApp.
• Testimonials & promotional use.
• Clients/users: We will never use your personal photos. Reviews or comments may be featured only with your explicit consent and may be anonymized.
• Independent companions: Profile text/photos may be used to promote the Platform as permitted under the companion Terms (e.g., listings, banners, curated sections). Companions can update or withdraw such permissions per the Terms and applicable law.
• We do not sell your personal data. Any archival of communications is for service, safety, and compliance purposes.

7. Information Sharing

• Suhanz stores your information electronically on secure servers. Access is strictly need-to-know and limited to authorized staff and vetted service providers (hosting, messaging, payments, analytics, verification) bound by confidentiality.
• For bookings or inquiries you initiate, we share the minimum necessary details (e.g., first name/alias, contact method, time, general meet area) with the selected independent companion to fulfil your request. Companions may then process such data under their own policies when you interact directly.
• We may disclose information if required by law, to prevent fraud/abuse, or during a reorganization/transfer where comparable protections apply. Some processing may occur outside India with contractual safeguards. We may publish aggregated or anonymized insights that do not identify you.
• We do not sell personal data.

8. Third-Party Service Providers

• Suhanz engages trusted third parties to support the Platform e.g., hosting and security, SMS/email/WhatsApp delivery, payment gateways (if enabled), analytics/anti-fraud, and software maintenance. These providers may receive limited, need-to-know access to Information solely to perform their services for us and are contractually restricted from using or disclosing it for other purposes, except where required by law. Some processing may occur outside India with appropriate safeguards.
• The Platform may include links, widgets, or integrations that lead to third-party websites/apps (including payment pages, maps, chat tools, or social platforms). Suhanz does not control and is not responsible for the functionality, actions/inactions, privacy settings, policies, terms, or content of those third-party services, nor do such links imply endorsement. Before using any third-party feature or enabling sharing, please review that service’s terms and privacy policy, and adjust its settings to your comfort. Your use of third-party services is at your discretion and governed by their policies.

9. Disclosure to Acquirers

• If Suhanz undergoes a sale, merger, investment, or reorganisation involving all or substantially all of our business or assets, we may transfer Information to the relevant investor/acquirer/assignee or successor entity. Any such party will be expected to honor this Policy or provide comparable protections.

10. Control Over Your Personal Information

• You may withdraw consent, or request to access, correct, update, or delete your Personal Information at any time by emailing privacy@suhanz.com. Please describe your request clearly so we can verify and act on it securely.
• If you withdraw consent or ask us to delete information we need to operate the service, Suhanz may be unable to fulfil bookings or provide the Platform to you thereafter (we may retain limited data where required by law, fraud prevention, or dispute resolution).
• For companions, profile and verification changes follow the process in the Companion Terms; certain records may be retained as permitted by law for safety and compliance

11. Rectification / Correction / Erasure of Personal Information

• You can review and update certain details directly on the Platform where self-serve tools are available. For any other request to correct, update, or delete your Personal Information, email privacy@suhanz.com with a clear description of what you want changed/erased. Please note that modifying or deleting key details may limit your ability to use the Platform or complete bookings.
• Suhanz may verify your identity (e.g., confirm ownership of your email/phone, request limited documentation) before acting on a request. We may deny or limit access, correction, or erasure where doing so would infringe another person’s rights, compromise safety or security, or is otherwise restricted by law. We will take reasonable steps to action valid requests in a reasonable timeframe; updates may be subject to technical limits and validation.
• To request an update or erasure, email privacy@suhanz.com with:
• the data you want changed/removed, and
• a brief reason for the request.
• We’ll take reasonable steps to action valid requests within a reasonable time and confirm the outcome.
• For independent companions, profile edits and takedowns follow the Companion Terms. Removing a public listing does not automatically delete all verification records; some data may be retained as permitted/required by law for fraud prevention, dispute handling, or compliance.

12. Term of Storage of Personal Information

• Suhanz retains your Personal Information only for as long as necessary to: (a) provide the Platform and fulfil bookings/inquiries; (b) meet legal, accounting, tax, and fraud-prevention requirements; and (c) resolve disputes and enforce our Terms. Retention periods vary by data type and your interaction with us. Where full retention is not required, we will anonymise or securely delete the data.
• Examples (illustrative, not exhaustive): basic booking logs may be kept for a limited compliance window; companion verification records may be retained for fraud-prevention and legal purposes for a longer period; aggregated analytics may be stored without identifiers.
• You agree not to submit false, illegal, or harmful content to the Platform. Suhanz may suspend or terminate access and remove content at its discretion if we believe our Terms, this Policy, or applicable law are breached, or to protect users’ safety and privacy. The Platform is strictly 18+.

13. Cookies

• Suhanz uses cookies and similar technologies to run the site securely, remember your preferences, and improve the experience. Cookies are small text files stored on your device. On their own, they don’t reveal your identity; if you choose to share Personal Information with us (e.g., via a form), we may associate it with cookie data to operate the service.
• What we use cookies for
• Essential: login/session security, load balancing, fraud-prevention, age-gate (18+).
• Preferences: save choices like language, view settings, or contact method.
• Performance/analytics: understand which pages/features are used so we can fix issues and improve.
• Payments & messaging (if enabled): to complete transactions or deliver emails/SMS/WhatsApp.
• Some cookies may be set by trusted third parties (hosting/CDN, analytics, payment gateways, messaging). Their use is governed by their own policies.
• Session vs. persistent. Session cookies expire when you close the browser; persistent cookies may stay longer to remember preferences.
• Your control. You can block or delete cookies in your browser settings. If you disable essential cookies, parts of the Platform may not work (you may need to re-enter details more often). Where required, we show a cookie notice so you can manage non-essential cookies. Suhanz does not sell personal data via cookies.

14. Protection of Information

• We treat your privacy and security as core design principles. Suhanz uses industry-standard safeguards: HTTPS/TLS encryption in transit, access controls, logging, and role-based permissions to protect Information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. We apply physical, technical, and administrative measures and share Information only as described in this Policy.
• That said, no method of transmission or storage is 100% secure. Data sent over the internet carries inherent risks, and Suhanz cannot guarantee absolute security. We periodically review our controls with privacy and applicable law in mind.
• Your part. You’re responsible for keeping your account and device secure (e.g., not sharing codes, passwords, or WhatsApp access). If you suspect unauthorized use, contact us immediately at privacy@suhanz.com. You may be liable for activity originating from your account or devices until we’re notified.
• Suhanz is not liable for incidents beyond our reasonable control e.g., device loss, weak local security, network outages, malware, third-party breaches, government actions, or force-majeure events.

15. Minors & Use on Behalf of Another Person

• The Platform is for adults (18+) only. Do not access, register, submit information, or request bookings if you are under 18. We do not knowingly collect data from minors. If you believe a minor has provided information, contact privacy@suhanz.com for prompt removal. Where local law requires a higher age threshold, you must meet that higher age to use Suhanz.
• If you use the Platform on behalf of another adult (for example, assisting a person with a disability), you represent and warrant that you:
• have lawful authority to act for that person;
• have informed them about this Policy; and
• have obtained their valid consent for Suhanz to collect, use, and share their Personal Information as described here.
• Suhanz may request evidence of such authority and may refuse or terminate access where authority or age eligibility is unclear.

16. Limitation of Liability

• To the maximum extent permitted by law, Suhanz will not be liable for any loss of profit, revenue, goodwill, data, business opportunity, or for any indirect, incidental, special, punitive, exemplary, or consequential damages arising from or related to this Policy or your use of the Platform.
• Suhanz is not responsible for acts or omissions of independent companions or any third-party service providers that process your Information under their own terms/policies.
• Suhanz will not be liable for any loss, damage, or misuse of Information caused by a Force Majeure Event, i.e., events beyond our reasonable control, including without limitation: natural disasters, fire, flood, war, civil unrest, strikes, acts of government, epidemics/pandemics or lockdowns, power or internet failures, computer hacking, unauthorized access, system crashes, or breaches impacting third parties despite reasonable safeguards.

17. Opt-Out

• After you interact with suhanz.com (e.g., submit an inquiry, create or manage a listing), you may receive service communications (confirmations, availability updates, policy notices) via in-product messages, email, SMS, or WhatsApp to the contacts you provided.
• You can opt out of marketing and general updates at any time:
• Email: use the unsubscribe link in any email;
• SMS/WhatsApp: reply STOP;
• Or email privacy@suhanz.com with “opt out” in the subject.
• Opting out of marketing will not stop transactional or administrative messages (e.g., booking confirmations, security alerts, service changes) that are necessary to operate the Platform.
• For independent companions, marketing preferences tied to your public profile can be adjusted per the Companion Terms. Note that legal or safety notices may still be sent where required. We process opt-out requests promptly and aim to reflect your choice across our systems within a reasonable time.

18. Governing Law & Dispute Resolution

• This Policy is governed by the laws of India. Courts at Mumbai, Maharashtra shall have exclusive jurisdiction.
• Any dispute arising out of or in connection with this Policy shall be resolved by binding arbitration under the Arbitration and Conciliation Act, 1996 (as amended). The tribunal shall consist of one (1) sole arbitrator, appointed jointly by the parties. The seat and venue of arbitration shall be Mumbai, Maharashtra. The language shall be English. Each party shall bear its own costs; tribunal/administrative costs shall be as directed in the award. The arbitral award shall be final and binding.

19. Grievance Redressal Mechanism

• If you have any concern, complaint, or grievance relating to this Policy or applicable laws, please contact our designated Grievance Officer:
• Name: Grievance Officer, Suhanz
• Email: grievance@suhanz.com
• Phone: +91-XXXXXXXXXX (Mon–Fri, 10:00–18:00 IST)
• Postal: Suhanz, Mumbai, Maharashtra, India
• We will acknowledge your grievance within 48 hours and endeavour to resolve it within 15 days, subject to applicable Indian law. For privacy-specific requests (access, correction, deletion, withdrawal of consent), you may also write to privacy@suhanz.com.

20. Contact Details

• Customer support (Mon–Sat, 10:00–20:00 IST)
• Email: support@suhanz.com
• Privacy queries
• Email: privacy@suhanz.com
• Grievances
• Email: grievance@suhanz.com
• Correspondence address
• Suhanz, Mumbai, Maharashtra, India
• For faster help, include your booking reference (if any) and the contact method you used on the Platform.

1. Booking & Confirmation Policy

• Scope
• Suhanz is an advertising and introduction platform (Mumbai-only). We do not ship goods. Instead, we facilitate booking requests between consenting adults and independent companions (“Companion”) who confirm their own availability.
• Partners & Responsibility
• Suhanz may use trusted service partners (hosting, messaging, payment gateways) to process your request discreetly. The Companion is responsible for confirming or declining the requested slot and for the meet itself. Suhanz is not an employer/agent of any Companion.
• Typical Confirmation Window
• After you submit a request, we forward the minimum necessary details to the selected Companion to check availability. You’ll then receive a booking confirmation (or alternatives) via email/SMS/WhatsApp. Timelines vary by Companion, time of day, and location; the confirmation message will state the applicable window or hold expiry (if any).
• Accurate Booking Details (Your Duty)
• Please provide true and complete details (name or alias, contact method, preferred time/date, general meet area/hotel/locality, any access instructions). Inaccurate or incomplete information can lead to delays, declines, or cancellations. Suhanz is not liable for issues caused by incorrect details.
• Deposits / Confirmation Codes (If Applicable)
• Some bookings may require a deposit or a one-time confirmation code to secure the slot. Where used, the requirement will be shown upfront before you agree. Deposits (if any) are processed via third-party payment gateways; Suhanz does not store full card/UPI details. The Companion may only proceed after successful confirmation.
• Delays & Unforeseen Changes
• While we and our partners aim for smooth, timely confirmations, delays or changes can occur due to:
• (a) logistics outside our control, (b) severe weather, (c) public disruptions (lockdowns/strikes/curfews), (d) force-majeure events (floods, outages), or (e) other unforeseen circumstances. Suhanz is not liable for delays, reschedules, or declines arising from such events.
• Conduct & Safety
• All meets are consent-led. Arrive sober, respectful, and within the agreed window and area. The Companion may decline or discontinue a meet if boundaries or safety standards are not met. Violations can lead to permanent bans.
• Cancellations & Rescheduling
• Client-initiated: Notify as early as possible; new time is subject to Companion availability.
• Companion-initiated: You’ll receive a courteous decline or alternative options.
• No-shows/late arrivals: The request may be closed and may affect future bookings. Where a deposit applies, the specific refund/reschedule rules shown at the time of booking will govern.
• Companion Independence & Liability
• Each Companion is independent and solely responsible for their conduct, schedules, and boundaries. Suhanz is not responsible for any acts/omissions of Companions or third-party service providers.
• Privacy & Discretion
• We practice data minimization and share only what’s essential to process your request and confirm the booking. See our Privacy Policy for details.
• Updates to this Policy
• Suhanz may update this Booking & Confirmation Policy. The latest version on suhanz.com applies at the time of your request.